Terms and Conditions
Conditions of Sale for all booking channels

Returning your tickets
If you are unable to use your tickets we offer an exchange or credit service. Tickets can be exchanged for another performance of the same production if another production exists. In order to take advantage of this service your original tickets are required to be received by us at least 2 weeks before the performance (14 days for groupbookings of 20 or more). Any decisions after a week before the performance will be at the discretion of the management and the original tickets must be received before any changes will be issued.

Refunds
Tickets will not be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place. If a
performance is cancelled we will make every effort to accommodate you at another time or offer a refund.

Children
Children under 14 will not be admitted.
Tickets are required for each child attending a performance. Some performances have age guidance; please call the Box Office for details. Parents are reminded that some performances are not suitable for young
children. We do not advise that children under 16 attend the theatre  without a responsible adult and venue staff accept no responsibility for any unaccompanied children under 18. If your child is causing a disturbance to other customers, you will be asked to remove them from the auditorium and no refunds will be given.

Booking charges
Bookings are subject to transaction/booking fees depending on production see individual show pages for details. For this show,
all profits will be donated to our specified cause (please contact Flight Aerial to find out more).

Delivery
If booking through a performer, you will have your e-tickets emailed directly to your email address to be printed at home. If booking online, you may also choose to print@home. There is no charge for this service but you must bring your printed ticket with you to gain entrance.

Arriving late
If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance. Occasionally this may not be possible once the performance has started.

Conditions of entry
Our staff are here to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.

No member of the audience will be permitted to sit in any gangway which intersects or flanks the seating.

The use of flash photography is strictly prohibited, however capturing of images or the use of any non-flash recording devices including mobile phones during any performance is encouraged!

This show will contain jump scares, lighting effects and blood effects. Children aged 14 and under are NOT permitted.

On occasion either the venue or a permitted third party may carry out general filming and sound recording in or about the venue. By
purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.

The Management of Flight Aerial Arts and Colchester Institute reserve the right to:

• refuse admission to the premises and any of its venues
• request any ticket holder to leave the venue, and take appropriate action to enforce this right
• change the advertised arrangements of any performance in the event
of illness or any cause beyond our control. This includes
non-appearance of any named artist.